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3.4 Error messages |
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3.4.1 Accessing Yourdictionaries.com |
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A message appears saying you are not recognised |
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The system of e-mail and password is case sensitive, you should first, therefore, check that you have entered them correctly. You may request a reminder of your login details with the option Forgotten your password? |
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A page appears saying that the page cannot been found. |
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Check that your browser permits secure SSL connections. |
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Check that you have not rejected our security certificate. |
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In the menu tools select "internet options" . |
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In the window that appears select the "content" tab. |
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Click on "certificates". |
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Select the tab that refers to Yourdictionaries.com, it will probably display "seguro.diccionarios.com". |
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Once selected click on "remove", and then OK on the window that appears. |
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Close the window and OK the changes. |
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Check that you have cookies correctly activated. |
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In the menu "Tools" select "Internet options". |
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Select the "privacidad" tab . |
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Click on the button "Advanced" |
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Select "Override automatic cookie handling" |
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"Accept first party cookies" and "Always allow session cookies" |
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OK, OK |
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Windows appear warning that the connection is not secure. |
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When entering your e-mail and password the browser should notify you that you are entering a secure zon, as your access details are sent via a secure connection so that they cannot be seen by third parties. When we receive your details and have verified their authenticity the system will send you to the consultation page of Yourdictionaries.com where a secure connection is not necessary, therefore the browser will notify you that from this moment the connection is normal.
The system functions in this way because your details in our server are in a specially protected zon, this is an additional security measure which we offer.
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3.4.2 Toolbar installation |
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Why does an ActiveX error appear when I try to install the Yourdictionaries.com toolbar? |
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Your Internet security configuration is probably on the option High. This setting prevents the functioning of the ActiveX control. To install the Yourdictionaries.com toolbar the ActiveX controls must be activated. The following steps explain how: |
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In your browser select "Tools" > "Internet options". |
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Click on the "Seguridad" tab. |
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Click on the Internet icon in the window. |
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Change the security setting to "Medium". |
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Click "OK" . |
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You can also try to reinstall the Yourdictionaries.com toolbar. |
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The Yourdictionaries.com toolbar is installed but does not appear in the browser. |
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In your browser click on "View" > "Toolbars" and select the name of the toolbar. |
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Why has the installation of the Yourdictionaries.com toolbar failed in spite of the fact that I am using Windows NT or 2000? |
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If you are using WindowsNT or 2000 you should consult your system administrator to make sure that you have the required authorization to install applications. |
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3.4.3 Limit of consultations |
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If you are not subscribed to Yourdictionaries.com the system will only permit certain trial consultations. To continue using the service you should subscribe.
If you are subscribed and a message appears saying that you have reached the limit of consultations you should enter your e-mail and password.
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3.4.4 Symbols instead of letters. |
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When there are problems with accents, the Spanish letter "ñ" and other elements, the reason is usually that the browser has a font code selected which is not the European standard.
To modify the encoding follow the steps below in your browser Internet Explorer: |
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In the menu "View" select "Encoding" |
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A list will appear with various possibilities: Western European (Windows), Western European (ISO), Unicode (UTF-8), ... |
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Select either of the Western European options (Both the version windows and ISO function equally) |
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